Refund Policy at BroadHaven

Last updated: January 1, 2023

Thank you for ordering from BroadHaven, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Our website is broadhaven.site and you can contact us at +44 20 7946 0958. We are committed to ensuring satisfaction for all our customers. This Refund Policy outlines the conditions under which refunds and returns are processed.

Cancellation Policy

If you need to cancel your order, please do so within 5 minutes of placing your order. Orders canceled after this time frame may be subject to a cancellation fee equivalent to the total order value. To cancel, give us a call at +44 20 7946 0958.

Incorrect or Unsatisfactory Orders

If your order is incorrect or unsatisfactory, please contact us immediately upon receipt. We will evaluate the situation and, if we're at fault, will offer either a replacement at no additional cost or a refund to the original method of payment in £.

Refund Eligibility

You are eligible for a full refund if:

• The order is significantly different from the description or photograph on our menu.
• You received the wrong items and we cannot provide a replacement.
• Your order was never delivered and you did not receive a satisfactory resolution when you contacted us.

Refunds are typically processed within 7-10 business days. Please note that certain conditions are beyond our control, such as bank processing times, which may delay the refund's appearance in your account.

Refund Process

To initiate a refund, please contact us with the order number, date of purchase, and your concerns. Our team will review your request and respond within 48 hours with further instructions.

Non-refundable Items

Due to the nature of our products, certain items are non-refundable:

• Partially consumed items.
• Items that have been discarded or not returned to us.
• Gift cards.

Last Resort Resolution

In cases where a satisfactory solution is not reached, customers may escalate the issue for a final review. This will be the last resort for dispute resolution.

Modifications to Our Refund Policy

BroadHaven reserves the right to modify this Refund Policy at any time. We recommend reviewing it periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns about your order, our Refund Policy, or if you need further assistance, please contact us at +44 20 7946 0958.

Thank you for choosing BroadHaven. We appreciate your business and aim to ensure your satisfaction with every order.